Troubleshooting

Fix common issues, error messages, and account bugs.

I can't log in to my account

First, make sure you're using the correct email address. If you signed up with Google, use the "Continue with Google" option instead of typing your email manually. If you've forgotten your password, use the password reset feature.

The app is loading slowly

Try the following steps:

Clear your browser cache and cookies.
Make sure you have a stable internet connection.
Try using a different browser (Chrome, Firefox, or Safari).
Disable any browser extensions that might interfere.

My notes aren't saving

This is usually caused by a temporary connection issue. Check your internet connection and try again. If the problem persists, try logging out and back in. Your notes are automatically saved to the cloud, so no data should be lost.

Still stuck?

If none of the above solutions work, please contact our support team at info@getlarna.com. Include a screenshot of the error and a description of the steps that led to the issue.

AI features aren't working

If the AI isn't generating responses, check your credit balance under Settings → Usage & Credits. Free plan users have a monthly limit. If you've run out, consider upgrading to Premium for unlimited AI access.